Summary
Dynamic Healthcare Consultant and Registered Nurse with a unique background blending high-acuity clinical expertise with strategic healthcare technology management. Specializes in Medicare Advantage product strategy, virtual disease management, and population health initiatives that drive measurable ROI — translating complex clinical and regulatory requirements into actionable product roadmaps.
Experience
Health Plan Performance Sr. Consultant I
Softheon · August 2022 – Present
- Serve as business lead for the Medicare Advantage (MA) line of business, translating CMS regulations into product roadmap items spanning AEP, plan-year readiness, and ongoing compliance.
- Partner with product and engineering to design and scale a SaaS platform covering MA member shopping, enrollment, billing, and payment.
- Lead the Medicare Advantage client user community, driving knowledge-sharing and platform adoption across health plan customers.
Client Success Manager
Softheon (fka NextHealth Technologies) · October 2021 – August 2022
- Managed a portfolio of national and regional health plan clients implementing virtual disease management and population health programs.
- Applied risk stratification using SDOH data and claims analytics to define target member cohorts and drive tailored outreach campaigns.
- Partnered with analytics teams to define KPIs and present data-driven ROI that informed contract renewals.
Innovations Manager
NTT Data Business Solutions · April 2021 – October 2021
- Served as presales practice manager and go-to-market owner for NTT Data's proprietary software portfolio, owning pricing and contract management across the US market.
- Directed offshore development coordination for product ideation and release management.
Senior Solutions & Innovations Coordinator / SAP Consultant
NTT Data Business Solutions · June 2017 – April 2021
- Implemented SAP Materials Management within enterprise supply chain solutions, driving successful go-live adoption.
- Developed end-user training and change management materials for SAP S/4HANA, ECC 6.0, and Fiori implementations.
Employee Health Nurse
Mercy Health · June 2015 – May 2017
- Individually managed employee health needs for over 2,000 employees across Mercy Health's Ohio sites.
- Built reporting out of Systoc record-keeping software to meet the needs of employees and leaders.
Registered Nurse — Family Birth Center & ICU
Mercy Health, Fairfield Hospital · August 2012 – May 2015
- Delivered high-acuity nursing care in the ICU, including mechanical ventilation and advanced life support.
- Provided labor, delivery, and postpartum care in the Family Birth Center, collaborating with a full interdisciplinary team.
Skills
Healthcare & Compliance
Medicare AdvantageCMS RegulationsPart C OperationsRisk Stratification
Product & Client Success
Product RoadmappingProgram MetricsJIRAClickUp
Enterprise Technology
SAP S/4HANAECC 6.0FioriSAP Materials Management
Clinical
Electronic Fetal MonitoringICU PracticesEpic SystemsAdvanced Life Support Education
Bachelor of Science in Nursing
Wheeling Jesuit University, Wheeling, West Virginia · 2012
3.66/4.0 — Dean's List, Cum Laude Graduate
Involvement
- Co-founder & Chair, Softheon User Community
- Founding member, itelliWIN (Women's Initiative Network) at NTT Data Business Solutions
- Created and ran NTT Data Business Solutions' annual North America Hackathon
- Four-year member, Wheeling Jesuit University NCAA Division II Varsity Volleyball Team